Shipping

At CBS we use Australia Post for all domestic deliveries. International deliveries may incur additional charges.

All purchases will be sent to your registered delivery address in your account. (As provided by you during check out)

Please note that all regular large letter postage charged @ $3.50 is not tracked or insured.

All “tracked” and “express” parcels are registered and fully tracked online so delivery status can be obtained at any time. Every parcel is insured for the full value of the item so if it gets lost or stolen we can easily replace it.

This is a service that we provide for our customers absolutely free of charge.

Please ensure that your delivery address is correct and up to date in your account. You can easily edit your account details by clicking here: My Account

Return for replacement

Send an email to info@namebadgesaustralia.com.au stating your order number and the details of defective item/s you wish to return and have replaced:

- Our Customer Service Department will then issue you a Return Authorisation (RMA) number and advise our return address.

- Please ensure you include this RMA number with your returned item/s to enable us to process your replacement item/s.

- You notify us of your intention to return the item/s within 14 days of us dispatching your order to you.

- The returned item/s are received by us within 14 days of us providing you with an RMA number.

- The item is securely packed for return postage to ensure that the item and packaging is received back by us in original condition.

- Return postage will be for your own account.